I am driven to build, rehabilitate, and/or reinvent products and services, prioritizing people while leveraging a well-defined vision. This is done by equipping multi-disciplinary, agile teams with the right tools while thriving in a diverse culture. This approach enables a team to be data-driven, own decisions, and drive results.
What we say, think, do, and feel aren't always the same.
The following principles reflect my view of leading teams.
Clearly define outcomes both short term and long term.
Lack of clarity in decision making kills a team’s performance.
Be consistent with your behaviors. First for your team then for your brand.
No, money is not the end all but a strong signal of a truly invested person will show up via following their time and money. This applies internally and externally.
Boost and Amplify others success. Be it your teammate, your team, or your brand. This is a solid form of compound interest.
Diversity of perspective grows strength. A homogeneousness team will eventually give way to failure.
This is a horrible cliche in corporate circles but the truth is we DEEPLY grow through stress, pressure, and FAILURE. How might we minimize risk but learn through experiments that result in failures – aka validation – of our well informed hypothesis? Is our idea DESIREABLE? FEASIBLE? VIABLE?
My career has crossed many sectors, businesses small to very large, and all the while consistently through the lens of people first.
Customer Experience and Value Mapping:
Lead teams to research, identify, define, and rank what a person does, says, thinks, and feels so that the organization might develop the right strategy for customer engagementInternal
Optimization Capabilities:
Audit and creation of service design blueprints that detail staff experience/s, technology, policies, resources, and more
Ecosystem/Marketplace Alignment and Partnerships:
Focus on diverse stakeholders and co-create governance models and implement strategic priorities
Workforce Education and Development:
Create/Focus curriculum and teach experience-driven iterative methodologies so that teams might:
Established a global consortium of Ethereum-focused (blockchain) studios for decentralized software creation, defining new ventures, and the explorations of enterprise-focused partnerships and projects.
Co-led the establishment of, grew new business for, and built the culture of design and innovation within, IBM iX Studios: DC.
Led the brand strategy and design delivery for ALTESS (US Army) and National Cancer Institute. Facilitated ideation and delivery of product prototype for EPA open data initiatives.
Led the experience design efforts for a diverse portfolio of client transformation projects such as American Cancer Society, American College of Cardiology, American Institute of Architects, National Cancer Institute, International Traumatic Brain Injury Institute (NIH).
Managed a team of four to develop and implement digital campaigns for mid-level and large donor tiers as well as redesigned the bequest program.
Led design and user/customer experience tracks for org-wide digital transformation project into Sitecore (CMS), merging of all digital properties, as well as the creation of new products and donor campaigns. Managed a team of three and various vendors/contractors.
Created site designs and branding systems for a range of New England small businesses.
Created websites for various agency clients
Consulted to local public relations firms, IMRE Communications and Hill and Knowlton, as a designer for business development.
Redesigned the BWI Airport’s site in response to the September 11, 2001 terrorist attacks.
Created websites and branding systems for various clients.
Designed for local area businesses.
I'm always learning but I got a piece of paper/badge for these.
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